1. Flower arrangements shown here are indicative. We do our best to give better result than shown. It may be possible that actual arrangement varies due to availability of flowers and other reasons beyond our control.
  2. In case of flowers, cakes & sweets (all being perishable items) if the receiver or any representative is not available at the time of delivery, we shall take the order as delivered. However we always try to take an appointment over phone before delivery.
  3. If ordered flowers / cake / other hand delivered gift items are not available, we shall deliver available best quality flowers / cake / other similar gift items of equal value. We always ensure that full or higher value to our customers in all such cases.
  4. Delivery of certain items may not be possible under certain uncontrollable circumstances. However, you always have a right to get 100% refund of your money.
  5. Claims if any, are to be raised within 24 hours of delivery /non delivery.
  6. In case of any complaint against the quality of product we shall redeliver the product subject to satisfaction of recipient. But all such claim should be raised within 24 Hours of delivery. Refund can also be made depending on nature of complaint and any decision to refund is sole prerogative of the owner of the website.
  7. In case a customer wants to cancel an order he needs to do it atleast 2 Hours before the time of delivery or the date of shipment. However in all such cases 20% of the ordered amount will be deducted.
  8. The owners of the site retains the right to refuse any order unconditionally.
  9. Due to technical restrictions and are taken to be understood.
  10. Fresh Baked cakes are available only after 10.30 am. Thus fresh baked cakes can only be delivered after that time. In exceptional cases you may request to keep the cake prior day in refrigerator & deliver next morning. But we don’t advise this.
  11. We do guarantee the delivery on time. We do try to deliver well within your mentioned time and normally we shall process the order for delivery as soon as possible.
  12. The prices quoted at our website is for FREE delivery within area limits. Any delivery out of that area limits and to villages etc. In case of Perishable Items may attract extra delivery charge. After delivery of your order we may send a link for you to pay this extra delivery charge, if required. However, we shall not hold or delay your order and assure delivery on required date.
  13. The various logos/Trademark backed by product being sold by us on the website belong to respective companies and they are the owner of said Logo/Trademark.
  14. A phone call after placement of urgent orders will be appreciated.
  15. Right of Refusal : Flower Shower & Cakes reserves the right to refuse delivery of any order without assigning any reason whatsoever to the customer. However, in all such cases Flower Shower & Cakes will refund the amount paid by customer in full.
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